Operational Excellence with Marianne Rutz

The CX Goalkeeper had the great opportunity to interview Marianne RutzLinkedIn Headline: We're the Experts in Helping Fast-Growth SMEs Transform Their Call Centre Operations into Powerhouse Profit Centres | Podcaster | SpeakerHighlights:00:00 Game Start01:01 Marianne's Introduction03:44 Marianne's Values06:12 Operational Excellence Definition08:11 Are companies good enough?13:52 Do you have enough people?15:53 Quality Assurance19:57 Measurement24:54 The best short term measure to improve27:14 The future of Operational Excellence29:18 Book suggestion30:41 Contact Details32:00 Marianne's golden nuggetand much more on https://www.cxgoalkeeper.com/mariannerutzMarianne's Contact Details:https://www.linkedin.com/in/marianne-rutz/https://rutzconsulting.com/