Orchestrating Customer Experience in Business with Mark Slatin

The CX Goalkeeper had the great opportunity to interview Mark SlatinLinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fansHighlights:00:00 Game Start00:36 Mark's introduction02:47 Mark's values04:34 The global CX field07:17 The biggest challenges that CX leaders are facing09:37 Cultural Change12:50 Support from the Top Mgmt15:40 Employee Engagement19:13 Breaking Silos22:33 Meeting in a box30:28 The future of CX35:06 Book Suggestion36:06 Contact Details36:45 Mark's Golden Nuggetand much more on https://www.cxgoalkeeper.com/MarkSlatinABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership