REPLAY: Humanizing Customer Service with Alex Mead

Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX.About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and unique perspectives to our podcast. This episode is a deep dive into the critical aspects of customer experience, focusing on the power of authenticity and human connections in customer service. Alex’s experiences and strategies are not just insightful; they are transformative.Why You Can't Miss This Episode:Discover the Human Element in CX: Learn from Alex’s approach to fostering authentic, empathetic interactions in customer service.Leadership Insights: Gain insights into how effective leadership can significantly impact customer experience.Future Trends in CX: Explore with Alex the evolving landscape of customer service and how to stay ahead.Featured Topics:The importance of humanizing customer service.Balancing corporate goals with authentic customer engagement.Embracing change and innovation in CX.Connect with Alex Mead:LinkedIn: https://www.linkedin.com/in/alexmead/Chapters:00:00 Introduction00:43 Welcoming Alex Mead00:54 Kickoff Discussion01:21 Values Driving Alex's Life04:18 The Reality of Service Quality07:22 Human Impact in Customer Service09:55 Philips TV Experience11:26 Survey Fatigue in Feedback13:06 Requesting Manager or CEO Intervention15:56 Future Discussions in CX17:33 Contacting Alex Mead18:23 Alex's Golden Nugget on CX19:37 Conclusion & ThanksListen, Learn, and Engage: Tune into this episode for a transformative experience in customer experience wisdom. Don't forget to follow, like, and share to stay updated with more episodes like this.Follow Us: Stay connected with the CX Goalkeeper Podcast on your favorite platforms for more episodes that empower you with the latest in CX knowledge and trends.Podcast Page: https://www.cxgoalkeeper.com/PodcastCX Goalkeeper Podcast (audio)Apple Podcast: https://apple.co/3qYr4nhSpotify: https://bit.ly/3GhCGXeCXGK