Seeking The Frictionless Organization with Bill Price and David Jaffe

The CX Goalkeeper had the great opportunity to interview Bill Price and David JaffeBill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink.David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No ServiceHighlights:00:00 Game Start00:25 Introductions02:34 Bill's and David's values07:00 Friction09:04 No Service The Best Service11:51 Interactions15:06 The Value Irritant Matrix20:01 Customer ecstasy23:30 Measurements28:11 Personalization31:22 Cultural Aspects35:31 The Future of CX38:35 Books' suggestion40:21 Contact Details41:06 Golden Nuggetsand much more https://www.cxgoalkeeper.com/BillPrice-DavidJaffeABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast?Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership