Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana

The CX Goalkeeper had the great opportunity to interview Adrian Brady-CesanaLinkedIn Headliner: Customer Experience Executive, Author of The Four CX Pillars & Host of The CXChronicles PodcastHighlights:00:00 Game Start00:38 Adrian’s introduction2:36: CX Chronicles05:53 Adrian’s Values11:04 The Team18:43 The tools25:12 The Processes32:32 The Feedback38:09 Adrian’s book suggestion40:03 Adrian’s contact details40:42 Adrian’s Golden Nuggetand much more on: www.cxgoalkeeper.com/AdrianBradyCesanaAdrian's Contact Details:https://www.linkedin.com/in/adrianbradycesana/www.cxchronicles.comAdrian at CX chronicles.comAdrian's book: The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook https://www.amazon.com/gp/product/B086BJ6N6R/ref=dbs_a_def_rwt_bibl_vppi_i0Thank you, Adrian.#cxgoalkeeper #customerexperience #podcast #leadership