The Customer Experience Landscape with Ozkan Demir

The CX Goalkeeper had the great opportunity to interview Ozkan Demir.LinkedIn Headline: Chief Executive Officer - PisanoHighlights:00:00 Game Start00:50 Ozkan's Introduction02:20 Ozkan's Values04:30 His view of the CX landscape "The Total Experience"06:49 Key ingredients for such a great success story13:03 What are customers asking to Pisano?15:11 The role of the team and some insights to nurture it20:20 Coach or teammate?20:50 What we are discussing in 10 years about Customer Experience?25:33 Ozkan's contact details28:28 Ozkan's "non" book suggestion30:25 Ozkan's Golden Nugget… and much morefind more on www.cxgoalkeeper.com/OzkanDemirGuest's Contact Details:https://www.linkedin.com/in/ozkanaykutdemir/Pisano friendshttps://twitter.com/ozkanaykutdemirThank you, Ozkan.