The CX Centric Maturity Assessment with Jonathan Daniels

The CX Goalkeeper had the great opportunity to interview Jonathan DanielsLinkedIn Headline: Leading Customer Centric Transformations.Highlights:00:00 Game Start00:36 Jonathan's introduction03:14 Jonathan's value04:45 Where did where did the idea of a CX Centric Maturity Assessment come from?08:34 How is it structured?11:26 why it's important to understand where we are (the as-is situation)?16:51 Is it possible to excel in some of these 8 categories? Or is it better to improve all at the same time?18:32 The future of CX20:43 Book Suggestion22:09 Contact details23:49 Jonathan's Golden Nuggetmore on: www.cxgoalkeeper.com/JonathanDaniels2#customerexperience on: www.cxgoalkeeper.com/JonathanDaniels2