The Experiences of a CX Legend with Faran Niaz

The CX Goalkeeper had the great opportunity to interview Faran NiazLinkedIn Headline:Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader 2021 | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings | CEO & Founder – CX FUTURE | Int’l CX Awards Judge | Keynote SpeakerHighlights:00:00 Introduction01:01 Which is the last experience you remember? and why?07:42 Which is the most human interaction with a company you have experienced?12:58 Which is an interaction with a company which was perfectly supported by technology?16:05 Which is one experience with a company you will never forget?20:50 When was the last time you said “I want to talk with your supervisor / manager / CEO”?25:18 closingFor additional information: www.cxgoalkeeper.com/FaranNiaz2Faran Contact Details: https://www.linkedin.com/in/farann/Thank you, Faran!#cxgoalkeeper #customerexperience #podcast #leadership