The intersection between CX and EX with Bill Staikos

The CX Goalkeeper had the great opportunity to interview Bill StaikosLinkedIn Headline: Highlights:00:00 Game Start00:33 Bill's introduction03:51 Bill's value06:15 What is the intersection between Customer Experience and Employee Experience?09:21 Why is this intersection getting more and more important?14:05 Experience design, insights & Culture16:11 How to leverage insights to improve this intersection20:37 what are the key elements on experience design?23:59 what are the most important points to nurture a positive genuine culture?27:39 Some examples29:23 The future of CX32:46 Book suggestion34:05 Contact Details34:42 Bill's Golden Nugget and much more: www.cxgoalkeeper.com/BillStaikos#cxgoalkeeper #customerexperience #podcast #leadership