The Magic of Disney World with Dennis Snow

The CX Goalkeeper had the great opportunity to interview Dennis SnowLinkedIn Headline: Customer Service Keynote Speaker, Consultant, and AuthorHighlights:00:00 Game Start00:30 Dennis' introduction03:31 Dennis' values05:19 Disney, what are the key ingredients to be so successful in this magic world?09:30 Disney is offering a great experience But let's quite expensive...13:38 People want always to come back14:47 How is it possible that cast members are always so friendly?18:56 Onstage and backstage.21:23 What can companies learn from Disney?25:50 Talking about CX: what are we going to discuss about in 10 years?28:24 Dennis' book suggestion30:08 Dennis' Contact details32:03 Dennis' Golden Nugget and much more on https://www.cxgoalkeeper.com/DennisSnowGuest's Contact Details:dennis AT snowassociates DOT comhttps://www.linkedin.com/in/dennissnow/https://www.snowassociates.com #customerexperience #podcast #leadership #cxgoalkeeper