The New Customer Experience Management with Ivo Yorgov

The CX Goalkeeper had the great opportunity to interview Ivo YorgovLinkedIn Headline: Managing Director at GemSeekHighlights:00:00 Game Start01:10 Ivo's Introduction02:46 Ivo's values05:16 Ivo's book: The New Customer Experience Management09:22 Proactive and personalized framework philosophy14:09 Co-creation16:35 Examples of great CX21:29 ideal profile of a productive company.23:46 The future of CX25:55 Book Suggestion27:19 Ivo's Golden Nuggetand much more on https://www.cxgoalkeeper.com/IvoYorgovABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast?Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership