The Role of CX Professionals with Alex Mead

The CX Goalkeeper had the great opportunity to interview Alex MeadLinkedIn Headline: Chief Customer Service Experience Officer - Transforming omnichannel CX across contact centre, digital, social & physical channels - Leading teams which innovate across all customer activities - CRM, AI, Data, Analytics Highlights:0:00 Game Start1:41 Alex's introduction3:08 Alex's view on the CX landscape6:20 Alex's two bad experiences10:18 Definition of service excellence - the definition of EPIC service13:10 The Role of CX Professional17:15 The missing skills in the CX community26:25 In 10 years time what we are speaking about in relation to Customer Experience and Customer Service Experience?29:30 Alex's book suggestion31:12 Alex contact details31:30 Alex's Golden Nugget32:39 Game EndFor more details: www.cxgoalkeeper.com/AlexMeadGuest's Contact Details:https://www.linkedin.com/in/alexmead/alex maed at sky dot comThank you, Alex. #cxgoalkeeper #customerexperience #podcast #leadership