Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf

The CX Goalkeeper had the great opportunity to interview Neal TopfLinkedIn Headline: Customer Experience | Contact Center / Customer Care | PodcastHighlights:00:00 Game Start00:49 Neal’s introduction02:00 Neal’s values04:23 Operations Transformation09:44 cohesive and high performing teams12:19 Speed, satisfaction and resolution15:34 Prioritising CX17:47 Innovation21:03 Continuous Improvement22:23 Leadership learnings28:49 The Future30:51 Book Suggestion31:41 Contact Details32:49 Golden Nuggetand much moreNeal's Contact Details:https://www.linkedin.com/in/nealtopfcustomerexperience/https://www.callzilla.cx/