Unlocking the Return On Investment of Customer Experience: Making the Business Case with Faran Niaz (mini-series 2/3)

The CX Goalkeeper had the great opportunity to interview Faran NiazLinkedIn Headline: Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings | CEO & Founder-CX FUTURE | Awards JUDGE | Motivation & KEYNOTE SpeakerHighlights:00:00 Game Start01:12 Faran's introduction02:15 Faran's values04:12 Return On Investment08:04 Return On Experiences09:59 Leadership Experience17:45 Measuring it25:52 Communicating within the company32:39 The Future35:57 Book Suggestion37:11 Contact Details37:52 Faran's Golden Nuggetand much more on https://www.cxgoalkeeper.com/FaranNiaz3ABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership