Unlocking the Return On Investment of Customer Experience: Making the Business Case with Jessica Noble (mini-series 3/3)

Unlocking the ROI of CX - Making its Business CaseThe CX Goalkeeper had the great opportunity to interview Jessica NobleLinkedIn Headline: Transformation Strategy & Execution | Organizational Change & Org Design | Customer & Employee Experience | C-level Advisor | Author | Speaker | MBA, CCXP, PMP, MCP |Highlights:00:00 Game Start01:06 Jessica's Introduction02:57 Jessica's Values03:56 Profit Margins05:39 Return On Investment ROI06:46 How to quantify it9:36 Heroes vs. It depends11:25 Too many options15:24 A good example16:52 It's not possible to measure everything21:45 Communication26:13 Future29:02 Book Suggestion31:19 Jessica's Golden Nuggetand much more on https://www.cxgoalkeeper.com/JessicaNobleABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast?Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership