Uplifting Service with Ron Kaufman - Second Half

The CX Goalkeeper had the great opportunity to interview RON KAUFMANRon's LinkedIn Headline:New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote SpeakerThis discussion was split in 2 episodes. On April 4th, the first episode went liveHighlights:00:00 Service Process & Service Perception6:11 Measurement of service quality9:35 The future of service ("A customer is anyone who is not me")13:30 Book suggestion15:50 Contact details17:20 Ron's Golden Nugget... and much moreRon's Contact Details:* https://www.ronkaufman.com* https://www.linkedin.com/in/ronkaufman/* https://www.youtube.com/user/ronkaufmanThank you, Ron!more information: www.cxgoalkeeper.com/RonKaufman2First episode: www.cxgoalkeeper.com/RonKaufman1#cxgoalkeeper #customerexperience #podcast #leadership #service #care