Value for Customers with Maxie Schmidt

The CX Goalkeeper had the great opportunity to interview Maxie SchmidtLinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience ProfessionalsHighlights:00:00 Game Start00:39 Maxie's Introduction03:20 Maxie's Values04:30 The broader CX landscape (Value,07:28 Value for Customers12:45 Different Value perception14:37 How to measure the value created16:52 How can we maximize the value for customers?22:14 Best in class examples24:38 additional best in class example related to customers' needs26:40 What we are discussing in 10 years from now about CX28:45 Maxie's Book Suggestion30:30 Maxie's Contact Details31:08 Maxie's Golden Nuggetand much more on www.cxgoalkeeper.com/MaxieSchimidtMaxie's Contact Details:https://www.linkedin.com/in/maxieschmidt/m schmidt at forrester dot comThank you, Maxie!#cxgoalkeeper #customerexperience #podcast #leadership#forrester #value