Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares

Customer Experience Radio - A podcast by Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.

Leticia Tavares is a Hotelier and Harvard MBA Grad, originally from Brazil. Since 2016 she has been working in the Travel & Hospitality industry, and she is currently the Director of Operational Excellence in a large hotel in Atlanta. After graduating with an MBA from Harvard Business School, Leticia joined Marriott International on a rotational program that brings MBA [...]