Customer Experience Tip: Anticipate Wishes

Customer Experience Radio - A podcast by Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.

CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this is what creates customers for life. Think of brands like the Ritz Carlton Hotels whose mantra is “Ladies and [...]