Season 3: Episode 15 – EX:CX, a view from South Africa

Our ‘around the world Customer Perspective trip’ continues.  This week, we’re in South Africa with renowned CX experts, Nic Callegari and Ipsos’ very own Kendall Rynders.  As well as being a CX master, including 10 years at MultiChoice Group where he was Senior Manager for CX, and CX Design Lead at Nedbank, Nic’s had a stint in journalism and PR,  so knows how to put his point across.  And check out his LinkedIn profile – this man has some interesting hobbies!  Nic describes himself as an Employee Experience Advocate and that’s where this podcast takes us – focusing on the importance of the employee in delivering brilliant CX.  Ask yourself, are you/your employees ready to answer Nic’s three non-negotiable questions: 1) who are you?; 2) what do you stand for – your purpose, values …?; 3) what battles do you choose to fight?

To learn about our Ipsos CX Global Voices research – 1,000+ CX professionals interviewed across 50+ markets – head to our on demand webinar: Webinar Recording | CX GLOBAL VOICES | Ipsos

Find out more about Customer Experience, and Channel Performance: Mystery Shopping, Retail Performance and Retail and Consumer Intelligence at Ipsos, and read about our latest thinking.