Customer Perspective: An Ipsos Podcast

66 Episodes

1. Season 6: Episode 5 – Channel Performance: driving sales conversion

   Published: 6/9/2023
2. Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience

   Published: 5/11/2023
3. Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder

   Published: 4/28/2023
4. Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world

   Published: 3/23/2023
5. Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London

   Published: 2/10/2023
6. Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth

   Published: 12/15/2022
7. Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems

   Published: 11/24/2022
8. Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service

   Published: 11/10/2022
9. Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland

   Published: 10/7/2022
10. Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell

    Published: 9/8/2022
11. Season 5: Episode 6 – The Customer and Citizen Perspective

    Published: 8/18/2022
12. Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada

    Published: 7/27/2022
13. Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights

    Published: 6/23/2022
14. Season 5: Episode 3 – Driving Compliance At The Frontline

    Published: 5/19/2022
15. Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts

    Published: 2/24/2022
16. Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience

    Published: 1/13/2022
17. Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:

    Published: 12/22/2021
18. Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce

    Published: 11/10/2021
19. Season 4: Episode 4 – The role of UX in driving brilliant CX

    Published: 11/3/2021
20. Season 4: Episode 3 – Hear from Dominik Brinkmann, Head of Dealer Network Development & Customer Experience, for India & Asia-Pacific, at Stellantis

    Published: 10/20/2021