Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar

We are delighted to welcome our first Ipsos Customer Perspective podcast guests from Kuwait to open Season 4.  Meet Hormuzda Davar, Managing Director, responsible for Trading, Manufacturing & Financial Services at Al Mulla Group, and Joel Fernandes, from our Ipsos CX business.  Al Mulla Group is a leading diversified privately held business group based in the State of Kuwait, and represents over 200 internationally renowned brands. Al Mulla Exchange was recently ranked 3rd in the entire Middle East and top in Kuwait, by Forbes magazine, as a Fintech, for its remittance and money transfer app.  Kuwait’s first remittance app, which enables customers to transfer money in Kuwait and abroad, has processed transactions valued at over $1 billion.  We cover a great deal in 30 minutes, including an overview of Kuwait of today, how the remittance business has transformed, the story behind the success of Al Mulla Group, and, of course, the role of  CX in that success, across physical and digital channels, including that leading app!

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