169: The Holiday Hospitality Handbook (10 Tips to Elevate Customer Service This Season)

The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus tip to deliver for your customers this holiday season. From Black Friday through New Year you have an opportunity to remove hassles for your guests and build ongoing loyalty to your brand.

- Now is the time to prepare and train your team for the upcoming business increase.

- Focus on speed and simplicity to deliver frictionless experiences during this stressful time of year.

- Keep personalization in mind to deliver a premium approach to service this holiday season.

- Prepare your team to solve problems and anticipate customer needs through training and empowerment.

- Keep employee engagement, recognition, and experience in mind all season long to take great care of your team.

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

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