Customer Service Academy

136 Episodes

1. 174: Meeting People Where They Are to Drive Influence With Jesse Hernandez

   Published: 2/1/2025
2. 173: Stop Making It Hard for Customers: 7 Steps Simplify Your Service

   Published: 1/19/2025
3. 172: Your Actionable Blueprint for Customer Experience and Employee Engagement Success in 2025

   Published: 12/29/2024
4. 171: Building a People-Centric Internal Culture With Chase Jordan

   Published: 12/16/2024
5. 170: Gratitude Through the Lens of Generational Cohorts

   Published: 11/28/2024
6. 169: The Holiday Hospitality Handbook (10 Tips to Elevate Customer Service This Season)

   Published: 11/16/2024
7. 168: Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate

   Published: 11/1/2024
8. 167: Balancing Customer Experience and Loss Prevention With Russ Hawkins

   Published: 10/19/2024
9. 166: How CX Day and Customer Service Week Will Help You Grow Your Sales

   Published: 9/29/2024
10. 165: Creating a Customer Centric Culture With Michael Hinshaw

    Published: 9/15/2024
11. 164: 10 Employee Engagement + Retention Tips From Labor Day

    Published: 8/31/2024
12. 163: Enabling High Performing Customer Success Teams Through AI With Shanif Dhanani

    Published: 8/18/2024
13. 162: 5 Hard Truths About Employee Engagement

    Published: 8/4/2024
14. 161: Uncovering What You Don't Know About Your Customers with Aaron Tighe

    Published: 7/21/2024
15. 160: Crafting Unforgettable Premium Customer Experiences

    Published: 7/6/2024
16. 159: Understanding and Wowing Customers With Jessica Embree

    Published: 6/17/2024
17. 158: 8 Hospitality Insights to Improve Your Customer Experience

    Published: 6/1/2024
18. 157: Building Customer Loyalty Through Sustainability With Christy Cook

    Published: 5/19/2024
19. 156: Your 5 Step Roadmap to Customer Centricity

    Published: 4/22/2024
20. 155: Smarter Chatbots + AI to Delight Customers With Peter Voss

    Published: 4/8/2024