Customer Service Academy

132 Episodes

1. 170: Gratitude Through the Lens of Generational Cohorts

   Published: 11/28/2024
2. 169: The Holiday Hospitality Handbook (10 Tips to Elevate Customer Service This Season)

   Published: 11/16/2024
3. 168: Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate

   Published: 11/1/2024
4. 167: Balancing Customer Experience and Loss Prevention With Russ Hawkins

   Published: 10/19/2024
5. 166: How CX Day and Customer Service Week Will Help You Grow Your Sales

   Published: 9/29/2024
6. 165: Creating a Customer Centric Culture With Michael Hinshaw

   Published: 9/15/2024
7. 164: 10 Employee Engagement + Retention Tips From Labor Day

   Published: 8/31/2024
8. 163: Enabling High Performing Customer Success Teams Through AI With Shanif Dhanani

   Published: 8/18/2024
9. 162: 5 Hard Truths About Employee Engagement

   Published: 8/4/2024
10. 161: Uncovering What You Don't Know About Your Customers with Aaron Tighe

    Published: 7/21/2024
11. 160: Crafting Unforgettable Premium Customer Experiences

    Published: 7/6/2024
12. 159: Understanding and Wowing Customers With Jessica Embree

    Published: 6/17/2024
13. 158: 8 Hospitality Insights to Improve Your Customer Experience

    Published: 6/1/2024
14. 157: Building Customer Loyalty Through Sustainability With Christy Cook

    Published: 5/19/2024
15. 156: Your 5 Step Roadmap to Customer Centricity

    Published: 4/22/2024
16. 155: Smarter Chatbots + AI to Delight Customers With Peter Voss

    Published: 4/8/2024
17. 154: 7 Tips to Selecting Your Customer Experience Leader

    Published: 3/26/2024
18. 153: Using Pattern of Management To Drive Customer + Employee Experiences

    Published: 3/9/2024
19. 152: Understanding Customers With Dave Norton

    Published: 3/1/2024
20. 151: Great Employee Experiences = Great Customer Experiences

    Published: 1/28/2024