211: Knowledge Management with Aprill Allen

Customer Support Leaders - A podcast by Charlotte Ward - Fridays

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Business Technology

Week 78 Topic: Knowledge ManagementAprill Allen, a Knowledge Management Consultant & KCS Specialist at Knowledge Bird, helps support teams stop being so overloaded with solving the same problems over and over, and start using their knowledge as the lever it really is. How do we even get started on our Knowledge Management journey in Support?Support the show