Customer Support Leaders

A podcast by Charlotte Ward

Categories:

Business Technology

341 Episodes

  1. 277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral

    Published: 9/6/2024

  2. From The Archives: 49: Hiring in Support with Alyssa Percell

    Published: 8/30/2024

  3. 276: Mastering Incident Management - Part 4b of 6; with Kat Gaines

    Published: 8/23/2024

  4. From The Archives: 47: Hiring in Support with Kristina King

    Published: 8/16/2024

  5. 275: Unlocking the Power of Fractional Leadership in Customer Support; with Brian Levine

    Published: 8/9/2024

  6. From The Archives: 41: Careers in Support with Matt Dale

    Published: 8/2/2024

  7. 274: Mastering Incident Management - Part 4 of 6; with Kat Gaines

    Published: 7/26/2024

  8. From The Archives: 40: Looking Beyond the Numbers with Mike Redbord

    Published: 7/19/2024

  9. 273: Balancing Automation and Human Touch in Customer Support; with Cory Brown & Elliot Fox

    Published: 7/12/2024

  10. From The Archives: 36: Looking Beyond the Numbers with Ash Rhodes

    Published: 7/5/2024

  11. 272: Transforming Support Teams: Leadership, Collaboration, and Building Cross-Functional Relationships; with Steve Tondé

    Published: 6/28/2024

  12. From The Archives: 11: Awkward Conversations with Hilary Dudek

    Published: 6/21/2024

  13. 271: Mastering Incident Management - Part 3 of 6; with Kat Gaines

    Published: 6/14/2024

  14. 270: Mastering Leadership Communication in Startup Support; with Andrew Rios

    Published: 6/7/2024

  15. 269: Building Successful Call Centers from the Ground Up; with Joe DiNatale

    Published: 5/31/2024

  16. From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl

    Published: 5/24/2024

  17. 268: Mastering Incident Management - Part 2 of 6; with Kat Gaines

    Published: 5/17/2024

  18. 267: Finding the Balance Between Product and Functional Expertise; with Colin Flanigan

    Published: 5/10/2024

  19. 266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler

    Published: 5/3/2024

  20. 265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun

    Published: 4/27/2024

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.