264: Mastering Incident Management - Part 1 of 6; with Kat Gaines

Send us a text Mastering Incident Management - Part 1 of 6; with Kat Gaines Unlock the secrets to seamless service as we navigate the critical world of incident management with the expertise of Kat Gaines from PagerDuty. Prepare to be armed with a deeper understanding of the complexities that define an incident, and why this knowledge is a game-changer for teams committed to providing uninterrupted excellence. Kat's seasoned perspective will guide you through the layers of incident severity a...