74: Support Contributing to Revenue with Erica Mancuso

Customer Support Leaders - A podcast by Charlotte Ward

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Business Technology

Send us a text Week 19 Topic: Support Contributing to Revenue Erica Mancuso talks with me one-to-one for the first time, having guested earlier in the year on a panel. Here, we talk about how customer segmenting is key to setting support tiers and finding leads to sell those. Support the show