Analyst Views On CX In 2021 - Marianne Rutz, Stephen Loynd, Peter Ryan

In this final 2020 episode of CX Files, we brought together some leading CX experts and analysts to look at the key trends in 2020 and what might happen in 2021. Featuring: Marianne Rutz, founder of Rutz Consulting https://www.linkedin.com/in/marianne-rutz-351b0a5/ https://rutzconsulting.com/   Stephen Loynd, founder and principal analyst at TrendzOwl https://www.linkedin.com/in/stephenloynd/ https://www.trendzowl.com/   Peter Ryan, founder and principal of Ryan Strategic Advisory https://ryanadvisory.com/ https://www.linkedin.com/in/peter-ryan-montreal/