CX Files

A podcast by Mark Hillary and Peter Ryan - Thursdays

Categories:

Business

317 Episodes

  1. Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX

    Published: 4/11/2024

  2. Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

    Published: 4/4/2024

  3. Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX

    Published: 3/28/2024

  4. Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX

    Published: 3/21/2024

  5. Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community

    Published: 3/14/2024

  6. Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace

    Published: 3/7/2024

  7. Bruce Winder - The Future Opportunities And Challenges For CX In Retail

    Published: 2/29/2024

  8. Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions

    Published: 2/22/2024

  9. Rob Dwyer - Happitu - What Can We Learn From CX Podcasting?

    Published: 2/16/2024

  10. BONUS - Sensée Buys The Contact Company ... CX Files talks to both CEOs

    Published: 2/8/2024

  11. Mike Harfield - Sigma Connected - Developing Great Career Options For CX Teams

    Published: 2/8/2024

  12. Nina Čaprić - NCR Voyix - How BPOs Can Manage Government Relationships

    Published: 2/1/2024

  13. Jo Garland : Remote Employee Engagement In Contact Centers (WFH)

    Published: 1/25/2024

  14. Randy Arellano - DATAMARK - BPO Has Transformed In The 2020s And This Change Favors Mid-Size CX Experts

    Published: 1/19/2024

  15. More Than AI: The Less Obvious CX Predictions For 2024

    Published: 1/11/2024

  16. CX Files Year In Review: Mark Hillary and Peter Ryan look back at 2023

    Published: 12/21/2023

  17. Adrian Swinscoe - Punk CX - Defining A Punk Future For CX

    Published: 12/14/2023

  18. Southeastern - Managing CX For A Railway And Building A Great CX Partnership

    Published: 12/7/2023

  19. Sidharth Mukherjee - Teleperformance - How CX Can Really Use Generative AI

    Published: 11/30/2023

  20. Andrew McNeile - ThinScale - WFH Security And How Covid Changed BPO Forever

    Published: 11/23/2023

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.