CX Files

369 Episodes

1. Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!

   Published: 4/10/2025
2. Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?

   Published: 4/3/2025
3. Dave Rumble - Maistro - Using Gen AI To Find B2B Partners

   Published: 3/27/2025
4. CCW Berlin 2025 Feedback - with Raya CX and CXHero

   Published: 3/20/2025
5. What Is Wrong With LinkedIn?

   Published: 3/17/2025
6. IWD 2025 - Women In CX In 2025

   Published: 3/13/2025
7. Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX

   Published: 3/6/2025
8. Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities

   Published: 2/27/2025
9. Ian Jacobs - Opus Research - The Hype And Reality For AI In CX

   Published: 2/20/2025
10. Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO?

    Published: 2/13/2025
11. Phil Fersht - HFS Research - Innovation In CX From AI To AGI

    Published: 2/6/2025
12. Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net!

    Published: 1/30/2025
13. Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table?

    Published: 1/23/2025
14. BONUS: CX In 2025 Discussion

    Published: 1/20/2025
15. Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico

    Published: 1/16/2025
16. Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing

    Published: 1/9/2025
17. Mark Lowe - Managing Risk and Security in CX

    Published: 12/19/2024
18. Katrin Langley - Approaching First-Time Outsourcing

    Published: 12/12/2024
19. Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore

    Published: 12/5/2024
20. Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?

    Published: 11/28/2024