Caskey Ndaba - Momentum Metropolitan Insurance - CX & Insurance In Africa

Caskey Ndaba is the Executive Head: Channel And Distribution at Momentum Metropolitan Insurance Africa. Both Caskey and Momentum Metropolitan are based in Johannesburg, South Africa. For this interview Caskey was on the road so Peter Ryan called him in Windhoek, Namibia. Caskey talked about the challenges of building customer relationships in insurance when many customer interactions are difficult - for example, processing claims. He also talks about the differences in nuance between regions across Africa. How and why are customers different in each market? https://www.momentummetropolitan.co.za/ https://www.linkedin.com/in/caskeyndaba/