CX FILES JULY Q&A - Mark Hillary & Peter Ryan

It's the first CX Files Q&A session with Mark Hillary and Peter Ryan. Listen in to hear Mark and Peter answer audience questions and talk about the latest industry trends and news. In this discussion Mark and Peter talk about: Why are IVRs so bad? Will AI drastically reduce agent numbers? What are the latest trends in WFH? Was Queen at Wembley 1986 the best concert movie ever? Tribute to our friend Dominic Pannell https://www.linkedin.com/in/markhillary/ https://www.linkedin.com/in/peter-ryan-montreal/