Gary Slade - Teleperformance - A Look Ahead to CX In 2020

Gary Slade is the UK and South Africa CEO of Teleperformance. In over 30 years working in CX he believes that this is the most exciting time to be in the industry. In the interview Gary talks about security, offshoring, content moderation, innovation, and work at home agents - it's a real look ahead to CX trends in 2020! www.teleperformance.com www.linkedin.com/in/garyslade1