Graham Brown - HGS

Graham Brown is the Chief Sales and Marketing Officer at Hinduja Global Solutions (HGS), based in London, UK. We talked about how emerging technologies are changing contact centres and even the contracts that brands sign with CX experts. Are we now in a world where brands pay CX experts only for positive outcomes and experiences? https://www.teamhgs.com/ https://www.linkedin.com/in/graham-brown-7433891/