Jonas Berggren - Transcom - AI & Transforming Customer Service

Jonas Berggren is the Head of Global Accounts EMEA at Transcom. He is also a member of the Transcom EMEA management team. He is based in Stockholm, Sweden. Jonas has a long history designing customer experience processes, but he is also well known as an innovative thought leader. He publishes a popular LinkedIn newsletter titled "Transform Customer Service" that explores the future transformation of CX.  Often the newsletter looks to the future of CX, but recently it has been exploring how AI is immediately changing the CX landscape. In this episode of CX Files Mark Hillary talks to Jonas about some of his newsletter themes and how he sees the future of CX in both the short and long term... https://www.linkedin.com/in/jonasberggren2/ Transform Customer Service Newsletter: https://www.linkedin.com/newsletters/transform-customer-service-6992863124731113474/ https://transcom.com/