Nicola Collister - Woven - CX Cost Is Killing Innovation

Nicola Collister is the group COO at Woven, based in the UK. Nicola wrote a recent blog on LinkedIn where she said that the focus on the cost of customer service is killing innovation in CX. In this podcast she explains her thinking further and asks how companies that are experts at CX can be strategic partners, not just suppliers. www.wearewoven.com www.linkedin.com/in/nicola-collister-7b34ba2