Stephen Loynd - TrendzOwl - Digital Transformation and the future for CX

Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed the digital transformation practice at Frost and Sullivan. In this episode, Stephen explores the Fourth Industrial Revolution - how is technology changing society and forcing brands to rethink how they manage the customer experience? www.trendzowl.com www.linkedin.com/in/stephenloynd