Ted Nardin & Brian Kearney : 5th Talent : What CX Leaders Need To Understand About WFH

Ted Nardin and Brian Kearney founded research and advisory firm 5th Talent and are based in the US. During the Covid-19 pandemic they asked 4,000 contact center agents about their WFH experience. Now they are back with new research focused on what CX leaders have learned and need to know about WFH. https://www.5thtalent.com/work-at-home-study-november-2020 https://www.5thtalent.com/post/what-leaders-should-know-about-work-at-home-fatigue https://www.linkedin.com/in/briankearney-meaningfulwork/ https://www.linkedin.com/in/tnardin/ https://www.5thtalent.com