Tugs Smith - ATAC Inc - The Value Of WFH Certification

ATAC is a Canadian based virtual service BPO. They have been a Canadian trailblazer since 2011 and have always focused on work-from-home (WFH) agents. Tugs Smith is the co-founder of ATAC and in this episode of CX Files she talks about WFH both pre and post-pandemic and how ATAC quickly developed a certification program to improve the WFH recruitment process https://www.linkedin.com/in/tugreofia-smith-a9a965a5/ https://www.atacinc.ca/