"data knows more than we do! - W / William Connors (Wingstop)

In this episode of the CX Insider Podcast, we sit down with William Connors, Head of IT at Wingstop, to dive into the fast-growing world of fast food, technology, and customer experience. From his incredible career journey spanning Canada, Japan, the Caribbean, and the UK, to the role of AI, mobile ordering, and open banking in fast food, William shares exclusive insights into how Wingstop is revolutionising the industry. Content: 00:00 - Introduction 00:55– A Fast Food Career 07:54– Emerging Technology 14:20– Employee Experience 22:06– Global Expansion 26:50– Community First 37:06 – Business Growth 40:49 – Loyalty Schemes 46:34 – The Future 51:54 – Quick Fire Questions