CX Insider - Customer experience leaders sharing insights and ideas for customer service success

A podcast by ACF Technologies

Categories:

Business

115 Episodes

  1. Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstable Town FC)

    Published: 7/12/2024

  2. Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Scalr)

    Published: 6/25/2024

  3. Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.AI)

    Published: 6/10/2024

  4. Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto

    Published: 5/21/2024

  5. Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

    Published: 5/7/2024

  6. Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

    Published: 4/30/2024

  7. Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)

    Published: 4/15/2024

  8. Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)

    Published: 3/27/2024

  9. EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)

    Published: 3/5/2024

  10. Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)

    Published: 2/26/2024

  11. Crafting Moments of CX Magic - w/ Shep Hyken

    Published: 2/12/2024

  12. How to Deliver Large-scale Technology Projects - w/ Simon Ronald & Laurence Leach (ACF Technologies)

    Published: 1/30/2024

  13. Perfecting the Human Experience in a World of AI - w/ John Sills (The Foundation)

    Published: 1/16/2024

  14. Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)

    Published: 12/12/2023

  15. 100th Episode Special - The Best Moments

    Published: 11/22/2023

  16. Preparing Customer Service for the Holiday Season - w/ Ty Givens (CX Collective)

    Published: 11/6/2023

  17. Open Banking: The Shared Branch Model of the Future - w/ Andy Willmot (OneBanx)

    Published: 10/24/2023

  18. Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)

    Published: 10/9/2023

  19. How Lean Six Sigma Enhances the Banking Experience – w/ Annie Mamigonians

    Published: 9/26/2023

  20. Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)

    Published: 9/11/2023

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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.