CX Insider - Customer experience leaders sharing insights and ideas for customer service success

A podcast by ACF Technologies - Mondays

Mondays

Categories:

Business

128 Episodes

  1. "data knows more than we do! - W / William Connors (Wingstop)

    Published: 3/3/2025

  2. "Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127

    Published: 2/17/2025

  3. "Your Customers Expect More" - W / Andrew Carothers (Cisco) #126

    Published: 2/3/2025

  4. AI Is Disrupting The Legal Industry - W / Alex Karim (Microsoft) #125

    Published: 1/20/2025

  5. Entrepreneurialism: Making Success Happen - Ajmal Mushtaq (Boss Pizza) #124

    Published: 1/8/2025

  6. The CX Insider Christmas Special #123

    Published: 12/4/2024

  7. Are Customer Surveys Dead? - W / Sharad Khandelwal (SentiSum) #122

    Published: 11/18/2024

  8. The Future Of Optical Retail With Personalisation - W / Mohamed Elsalam (Magrabi) #121

    Published: 11/4/2024

  9. Black Hawks To Banking - w / Ronelle Arbib from Recognise Bank

    Published: 10/21/2024

  10. Securing Time And Trust With Customer Experience - w / Monique Theile from Chrono24 | #119

    Published: 9/30/2024

  11. The Future of Automotive Cockpits and Global Design Innovation - w / Gianluca Brugnoli | #118

    Published: 9/18/2024

  12. Challenges of Employee Retention and Finding Your Product Market Fit

    Published: 8/19/2024

  13. Inside The Rebirth Of Bury FC

    Published: 7/29/2024

  14. Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstable Town FC)

    Published: 7/12/2024

  15. Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Scalr)

    Published: 6/25/2024

  16. Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.AI)

    Published: 6/10/2024

  17. Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto

    Published: 5/21/2024

  18. Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

    Published: 5/7/2024

  19. Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

    Published: 4/30/2024

  20. Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)

    Published: 4/15/2024

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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.