139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb

Are your customers truly delighted, or are company silos preventing your understanding their unspoken desires? How can you transition from providing adequate service to delivering exceptional, memorable experiences through effective design? Stacy Sherman and featured guest Katie Webb, Head of Transformation and Innovation at Aflac, share strategies to help you understand customer needs, the power of experience design, and ways to foster cross-team collaboration. Discover how everyone in your company can play a role in enhancing customer interactions and driving business success. Learn more: . Sponsored by Iqor.com - A managed services provider of customer engagement and tech-enabled business process outsourcing solutions