171 Episodes

  1. 172. Overcoming Mistakes: Proven Strategies for Turning Regret into Wins: Daniel Pink

    Published: 4/21/2025

  2. 171. AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI | Richard Lin

    Published: 4/14/2025

  3. 170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherman

    Published: 4/7/2025

  4. 169. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly

    Published: 3/31/2025

  5. 168. Why Customers Love Nordstrom—Lessons For Every Business | Robert Spector

    Published: 3/24/2025

  6. 167. Curing the Healthcare Crisis - A Prescription for Better Patient Experiences | Sharon Weinstein (Replay)

    Published: 3/17/2025

  7. 166. Understand Your Customers Better: Data-Backed Ways to Build Relationships | Neil Hoyne

    Published: 3/10/2025

  8. 165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid Banerjee

    Published: 3/3/2025

  9. 164. AI Isn’t Just For Software: The Bold New World Of Product Personalization | Ben Weiss

    Published: 2/24/2025

  10. 163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson

    Published: 2/17/2025

  11. 162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy Sherman

    Published: 2/10/2025

  12. 161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz

    Published: 2/3/2025

  13. 160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens

    Published: 1/27/2025

  14. 159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross

    Published: 1/20/2025

  15. 158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini

    Published: 1/13/2025

  16. 157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025

    Published: 1/6/2025

  17. 156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay)

    Published: 12/16/2024

  18. 155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence| Daniel Goleman (A past favorite)

    Published: 12/2/2024

  19. 154. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf

    Published: 11/25/2024

  20. 153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld

    Published: 11/18/2024

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.