15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem

Doing Customer Experience Right‬ with Stacy Sherman - A podcast by Doing CX Right®‬ - Mondays

Categories:

Business

What is the future of Customer Experience, Employee Experience and Marketing in the digital age? Steven Van Belleghem, global thought leader and author, explains the influence of new technologies (AI, 5G, Iot…) on customer experience, and the human role in a world of automation (i.e. how to delight customers with an empathetic human touch). You'll also hear how the latest technology can solve business challenges if applied right, and leadership advice to thrive in 2022 and beyond.