22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister

In order to deliver the best customer service, you need to understand the full meaning and how to do it right.   My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can do too.  Topics include: -What does customer service mean vs customer experience (CX) -How has customer service changed over time  -What does cutting-edge research reveal -How to measure customer service beyond NPS -Is the customer always right -What can brands do to help angry & upset customers Learn more: DoingCXRight.com/podcasts