3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

Doing Customer Experience Right‬ with Stacy Sherman - A podcast by Doing CX Right®‬ - Mondays

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Business

What does employee engagement mean? How do you motivate others to deliver customer excellence?  Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared. Learn more about guest Colin Shaw and host Stacy Sherman at: Doingcxright.com/podcasts