54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson

What does it mean to be 'hooked on customers?' How does it propel businesses into action?   Stacy Sherman and Bob Thompson, author, and CEO of Customer Think Corp, explore customer-centric businesses and examine how they execute strategies and outperform competitors that you can do too. Key tactics: LISTEN to customers’ values and feedback. THINK about implications of fact-based decisions on customers EMPOWER employees with the freedom they need to please customers CREATE new value for customers without being asked DELIGHT customers by exceeding their expectations There are no quick fixes. Customer-centricity takes time, determination, and company-wide commitment.  More info: