#41 The Power of Storytelling and Design in Customer Experience

Experts of Experience - A podcast by Mission.org - Wednesdays

Categories:

Business

On this episode, Dane Howard, VP of Product Design at G2, discusses the impact of design on customer experience in software and he emphasizes the importance of trust and transparency in a software marketplace like G2, where reviews play a crucial role. Plus, Dane shares insights on creating alignment and collaboration among teams, the power of storytelling in design, and the value of customer journey mapping.