Experts of Experience
A podcast by Mission.org - Wednesdays
Categories:
51 Episodes
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#50 Breaking Down The Link Between Employee Experience and Customer Experience
Published: 10/2/2024 -
#49 Why You Need to Be Easy to Do Business With
Published: 9/25/2024 -
#48 How To Create Great Experiences at Large-Scale Events
Published: 9/18/2024 -
#47 Instilling a Customer-First Mindset at BILL
Published: 9/11/2024 -
#46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience
Published: 9/4/2024 -
#45 Creating Experiential Moments and Partnerships
Published: 8/28/2024 -
#44 Implementing AI in Customer Experience
Published: 8/21/2024 -
#43 Going Beyond Basic Customer Service
Published: 8/14/2024 -
#42 Preserving Human-to-Human Relationships in Retail
Published: 8/7/2024 -
#41 The Power of Storytelling and Design in Customer Experience
Published: 7/31/2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Published: 7/24/2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Published: 7/17/2024 -
#38 How To Actually Implement AI in A Meaningful Way
Published: 7/10/2024 -
#37 The Need For Speed in Customer Experience
Published: 7/3/2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Published: 6/26/2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Published: 6/19/2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Published: 6/12/2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Published: 6/5/2024 -
#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Published: 5/29/2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Published: 5/22/2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.