Experts of Experience

A podcast by Mission.org - Wednesdays

Wednesdays

Categories:

51 Episodes

  1. #50 Breaking Down The Link Between Employee Experience and Customer Experience

    Published: 10/2/2024
  2. #49 Why You Need to Be Easy to Do Business With

    Published: 9/25/2024
  3. #48 How To Create Great Experiences at Large-Scale Events

    Published: 9/18/2024
  4. #47 Instilling a Customer-First Mindset at BILL

    Published: 9/11/2024
  5. #46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience

    Published: 9/4/2024
  6. #45 Creating Experiential Moments and Partnerships

    Published: 8/28/2024
  7. #44 Implementing AI in Customer Experience

    Published: 8/21/2024
  8. #43 Going Beyond Basic Customer Service

    Published: 8/14/2024
  9. #42 Preserving Human-to-Human Relationships in Retail

    Published: 8/7/2024
  10. #41 The Power of Storytelling and Design in Customer Experience

    Published: 7/31/2024
  11. #40 Leveraging Predictive Analytics and AI for Hyper-Personalization

    Published: 7/24/2024
  12. #39 Optimizing Campaigns and Driving Revenue with AI

    Published: 7/17/2024
  13. #38 How To Actually Implement AI in A Meaningful Way

    Published: 7/10/2024
  14. #37 The Need For Speed in Customer Experience

    Published: 7/3/2024
  15. #36 Using Data to Drive Growth and Customer Satisfaction

    Published: 6/26/2024
  16. #35 How GNC is Shaping Product Strategy with Customer Feedback

    Published: 6/19/2024
  17. #34 How John Deere is Making Technology Accessible to All Farmers

    Published: 6/12/2024
  18. #33 The Power of Proximity in Enhancing Customer Experience

    Published: 6/5/2024
  19. #32 Useful Ways To Think About The Relationship Between Customer and Employee Experience

    Published: 5/29/2024
  20. #31 The Monumental Power of Genuine Empathy as a CX Tool

    Published: 5/22/2024

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If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.