#43 Going Beyond Basic Customer Service

Experts of Experience - A podcast by Mission.org - Wednesdays

Categories:

Business

On this episode, Eli Weiss, VP of Retention Advocacy at Yotpo, discusses the evolving space of customer experience and SaaS, emphasizing the importance of kindness and humility in the industry. He also discusses the importance of personalization in CX and retention, and highlights the value of leveraging data to create targeted messaging and improve the customer journey.